Frequently Asked Questions
Find answers to common questions about our platform. If you can't find what you're looking for, please contact our support team.
How do I reset my password?
To reset your password, click on the 'Forgot Password' link on the login page. Enter your email address, and we'll send you instructions to create a new password. For security reasons, password reset links expire after 24 hours.
Can I change my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time from your account settings. Changes to your plan will take effect immediately, and your billing will be prorated based on the time remaining in your current billing cycle.
Is my data secure?
We take data security very seriously. All data is encrypted both in transit and at rest using industry-standard encryption protocols. We regularly perform security audits and comply with GDPR, CCPA, and other privacy regulations to ensure your information is protected.
How do I cancel my account?
You can cancel your account at any time by going to your account settings and selecting 'Cancel Account'. Your data will be retained for 30 days after cancellation, during which time you can reactivate your account. After 30 days, all your data will be permanently deleted.
Do you offer refunds?
We offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with our service within the first 14 days, contact our support team for a full refund. After this period, refunds are handled on a case-by-case basis according to our refund policy.
How can I contact customer support?
Our customer support team is available 24/7. You can reach us through live chat on our website, by email at support@example.com, or by phone at +1 (555) 123-4567. For technical issues, please include as much detail as possible to help us resolve your problem quickly.
